From Surf Wiki (app.surf) — the open knowledge base
Workplace listening
Active listening in a professional environment
Active listening in a professional environment
Workplace listening is a type of active listening that is generally employed in a professional environment. Listening skills are imperative for career success, organizational effectiveness, and worker satisfaction. Workplace listening includes understanding the listening process (i.e. perception, interpretation, evaluation, and action) and its barriers that hamper the flow of that process. Like other skills, there are specific techniques for improving workplace listening effectiveness. Moreover, it is imperative to become aware of the role of nonverbal communication in communicating in the workplace, as understanding messages wholly entails more than simple verbal messages.
References
- Anderson. P.A. (2008). Nonverbal Communication Forms and Functions (2nd ed.). Long Grove: Waveland Press Inc.
- Guffey, M.E., Rhodes, K., & Rogin, P. (2006). Business Communication: process and product (3rd ed.). Mason: Thomson South-Western.
This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page.
Ask Mako anything about Workplace listening — get instant answers, deeper analysis, and related topics.
Research with MakoFree with your Surf account
Create a free account to save articles, ask Mako questions, and organize your research.
Sign up freeThis content may have been generated or modified by AI. CloudSurf Software LLC is not responsible for the accuracy, completeness, or reliability of AI-generated content. Always verify important information from primary sources.
Report