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Social business process management
Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.
There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:
- A methodology
- Social Networking principles
- A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration
References
References
- "What is Business Process Management? An In-Depth BPM Guide".
- "Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? {{!}} Forrester Blogs".
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