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Silent call

Call where no audio is transmitted

Summary

Call where no audio is transmitted

A silent call is a telephone call in which the calling party does not speak when the call is answered. Most such calls are generated by a cold call telemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result, the called party hears silence ("dead air"), followed by the call being disconnected. This differs from a ghost call, which is not dialed intentionally, and is due to technical issues or pocket dialing.

In the U.S., the Federal Trade Commission (FTC) uses the term "abandoned call" instead of silent call in its regulations applying to telemarketing.

References

(2023-08-01). "Abandoned and silent calls".
(2011-02-02). "Complying with the Telemarketing Sales Rule".

Wikipedia Source

This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page.

telemarketing silence

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