Royal Holiday Club

Property locations

As of 2010, the company maintained agreements with 180 hotel properties. These hotels are located in Mexico, the United States, the Caribbean Islands, and in 49 additional countries. Although credits are primarily redeemed for lodging in one of the 180 land-based resorts managed or arranged for by the company, members are able to exchange their Royal Holiday credits for alternate hotel lodging and cruise travel via alliances with exchange fulfillment companies including Resort Condominiums International (RCI).

Ratings and reviews

Following a review of Royal Holiday practices in 2009, the Better Business Bureau of Southeast Florida and the Caribbean raised Royal Holiday's prior "F" rating for reliability and service to a “B.” In 2010, this rating was elevated to an “A- and in 2011 to an A+.” According to the Better Business Bureau website, as of October 2013, there have been 299 complaints about Royal Holiday in the past three years.

Litigation

In 2008, Royal Holiday was the subject of an ABC 20/20 investigation, that raised complaints in regards to the membership sales practices and contract structure. In 2007, Procuraduria Federal del Consumidor, the consumer protection agency in Mexico, received complaints from 761 of Royal Holiday's approximately 65,000 members, who sought to rescind their contracts with the company, citing misrepresentation of the offer during the sales process. According to the article, “Royal Holiday is now required by law to disclose the five-day cancellation plan, and they say they have changed their contracts accordingly.”

References

References

1. "Statistical information". Royal Holiday Club.
2. Tremblay, Jason. "Royal Holiday Timeshare Making the News- Part I". The Timeshare Authority.
3. (March–April 2008). "Ongoing Royal Holiday Club (cover)". Timesharing Today.
4. "BBB".
5. Jones, Jesse. (31 August 2009). "Consumer investigator: vacation club membership certificate". King 5 News (Seattle, WA NBC News Affiliate).
6. (27 May 2009). "Better Business Bureau Raises Royal Holiday's Rating to 'B'". Business Wire.
7. (17 November 2010}}{{dead link). "Royal Holiday's Better Business Bureau Rating raised". CNBC.
8. "BBB".
9. (May–June 2008). "Royal Holiday Club Responds to Article". Timesharing Today.
10. (11 April 2008). "Vacations for Life: Too Good to Be True?". ABC News.
11. Tremblay, Jason. (25 June 2008). "Royal Holiday Club Timeshare Fires Back". The Timeshare Authority.
12. (2012-08-04). "5 days to cancel my timeshare purchase. - Timeshare Scam Consultant".