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Quality Management Maturity Grid

Tool to measure the maturity of an organization's quality management processed

Summary

Tool to measure the maturity of an organization's quality management processed

The Quality Management Maturity Grid (QMMG) is an organizational maturity matrix conceived by Philip B. Crosby first published in his book Quality is Free in 1979.{{cite book |url-status = dead |access-date = 2019-08-07 |archive-url = https://web.archive.org/web/20120627052839/http://archive.org/details/qualityisfree00cros |archive-date = 2012-06-27 |url-status =

The QMMG is credited with being the precursor maturity model for the Capability Maturity Model (CMM) created a decade later that also has five levels of maturity.

The Quality Management Maturity Grid describes 5 maturity levels through which an organization or business will go through:

Uncertainty
Awakening
Enlightenment
Wisdom
Certainty

Footnotes

Wikipedia Source

This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page.

quality-management 1979-neologisms organizational-theory

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