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Production support
Support for IT applications used by end users
Support for IT applications used by end users
Production support covers the practices and disciplines of supporting the IT systems and applications which are currently being used by an organization, the organizations customers, and its end users. A production support analyst or engineer is responsible for monitoring the production environments, servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to other IT teams. These teams may include developers, system engineers and database administrators.
This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page.
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