Off-hook tone

North America

The off-hook tone in exchanges of the North American Numbering Plan consists of a superposition of tones with the frequencies 1400 Hz, 2060 Hz, 2450 Hz, and 2600 Hz, played at a cadence of on and off. The signal is applied to the local loop by the switching system for permanent signal treatment to alert an end user (subscriber) of an off-hook condition of the telephone set, i.e. that the telephone handset should be placed on-hook.

Before playing the signal, a certain timeout has to elapse, and on some systems an intercept message is announced (e.g. "If you'd like to make a call, please hang up and try again. If you need help, hang up and then dial your operator. This is a recording.").

A single burst of off-hook tone is sometimes used to indicate to a party that the call is being transferred, notably at 1-800-BELL-SOUTH (800-235-5768).

Some central office switches in the United States, notably older GTD-5 EAX systems, utilize a single frequency tone, 480 Hz, known as High Tone for this purpose. In either case, the tone is substantially louder than any other signal transmitted over a copper POTS circuit; loud enough to be heard across a room from an unused off-hook telephone.

Howler

In the United Kingdom, a warbling signal sounding rather like an alarm siren is played at steadily increasing volume to a telephone left off-hook and unused on telephone lines provided by the BT Group and many PABX extensions. It is sometimes referred to as a howler.

In some cases it is composed of the DTMF tones * and # played alternately.

Telephone lines provided by NTL/Virgin Media tend to use the American-style tones, including a recorded message.

References

References

1. [http://telecom-info.telcordia.com/site-cgi/ido/docs.cgi?ID=SEARCH&DOCUMENT=GR-506& Telcordia GR-506-CORE Issue 3 December 2011, ''Signaling for Analog Interfaces''], Section 17.2.8 ''Receiver-Off-Hook (ROH) Tone''