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North West Ambulance Service
Ambulance service for North West England
Ambulance service for North West England
| Field | Value |
|---|---|
| name | North West Ambulance Service NHS Trust |
| native_name | NWAS |
| logo | North West Ambulance Service logo.svg |
| image | The Three Graces, Pier Head - geograph.org.uk - 3074341.jpg |
| image_size | 250 |
| image_caption | A rapid response vehicle (RRV) going past the Three Graces of Liverpool |
| map | North-West-Ambulance-Service-map.png |
| map_size | 200px |
| map_caption | Map of North West Ambulance Service's coverage |
| start_date | 1 July 2006 |
| headquarters | Bolton |
| region_served | Greater Manchester, Cheshire Merseyside, Cumbria, Lancashire and part of the High Peak district of Derbyshire |
| area | 5,400 sq. miles |
| population | 7.5 million |
| type | NHS trust |
| budget | £310 million (Approx) |
| chair | Julia Mulligan |
| chief_exec | Salman Desai |
| staff | 5,912 (2018/19) |
| website |
The North West Ambulance Service NHS Trust (NWAS) is the ambulance service for North West England. It is one of ten ambulance trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role.
NWAS was formed on 1 July 2006, following the merger of four previous services (Cumbria Ambulance Service; Lancashire Ambulance Service; Cheshire and Mersey Ambulance Service; and Greater Manchester Ambulance Service) as part of Health Minister Lord Warner's plans to combine ambulance services.
Based in Bolton, the trust provides services to over 7million people in Greater Manchester, Cheshire, Merseyside, Lancashire, Cumbria, and the North Western fringes of the High Peak district of Derbyshire (covering the towns of Glossop and Hadfield) in an area of 5500 sqmi. NWAS provides emergency ambulance response via the 999 system, as well as operating the NHS 111 advice service for North West England.
They also operate non-emergency patient transport services (PTS) for part of the region, and in 2013/2014 carried out 1.2million such journeys. Since 2016, the PTS in Cheshire, Warrington and Wirral has instead been carried out by West Midlands Ambulance Service.
Fleet
NWAS utilise a mixed fleet of emergency and patient transport ambulances. As a member of the Northern Ambulance Alliance, the trust shares a common fleet of Fiat Ducato dual crewed ambulances and Kia EV6, Hyundai Ioniq 5 and BMW X1 (F48) rapid response cars. In Greater Manchester, some paramedics respond on specially converted bicycles; cycle responders were also trialled in Liverpool during the 2023 Eurovision Song Contest.
In 2017, NWAS began using 26 BMW i3 electric cars for use as rapid response vehicles. The rollout of electric vehicles in the NWAS fleet expanded with the delivery of eight Mercedes-Benz eVito mental health ambulances in 2022 and 2023.
Locations and structure
The trust currently operates from 104 ambulance stations across the North West. The most northerly station is at Carlisle, and the furthest south is at Crewe. It also maintains three Emergency Operations Centres (EOCs) for the handling of 999 calls and dispatch of emergency ambulances.
- Parkway (Manchester Area)
- Estuary Point (Cheshire and Mersey Area) – formerly Elm House
- Broughton (Cumbria and Lancashire Area)
In 2017, NWAS signed an agreement to purchase a new EOC and area office for £2.9million at Liverpool International Business Park next to Liverpool John Lennon Airport , this building has been converted and services have now migrated from the Anfield site.
Over recent years, the trust has combined many of their older ambulance stations into purpose-built facilities shared with other emergency services, including Greater Manchester Fire and Rescue, Lancashire Fire and Rescue and Greater Manchester Police.
Performance
NWAS was the first ambulance trust to be inspected by the Care Quality Commission (CQC), in August 2014. The CQC found the trust provided safe and effective services which were well-led and with a clear focus on quality but it was criticised for taking too many callers to hospital and for sending ambulances when other responses would have been more appropriate. The trust was subsequently inspected in 2018 and was found to have improved with a rating of "Good"
CQC performance rating
In its last inspection of the service in February 2020, the Care Quality Commission (CQC) gave the following ratings on a scale of outstanding (the service is performing exceptionally well), good (the service is performing well and meeting our expectations), requires improvement (the service isn't performing as well as it should) and inadequate (the service is performing badly):
| Area | url = https://api.cqc.org.uk/public/v1/reports/74c28a39-9f0e-4eaa-a6e2-9a3317a65bfc?20210120235941 | title = North West Ambulance Service NHS Trust: Quality Report | publisher = Care Quality Commission | date = 19 January 2017 | access-date = 26 January 2022}} | url = https://api.cqc.org.uk/public/v1/reports/a30ce172-460d-4ef3-a14f-a1d6ea8347bf?20210116233409 | title = North West Ambulance Service NHS Trust: Quality Report | publisher = Care Quality Commission | date = 27 November 2018 | access-date = 26 January 2022}} | url = https://www.cqc.org.uk/provider/RX7 | title = Provider: North West Ambulance Service NHS Trust | publisher = Care Quality Commission | access-date = 22 January 2022}} |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Are services Safe? | Requires improvement | Good | Good | |||||||||||
| Are services Effective? | Good | Good | Good | |||||||||||
| Are services Caring | Good | Good | Good | |||||||||||
| Are services Responsive | Good | Good | Good | |||||||||||
| Are services Well-led | Requires improvement | Good | Good | |||||||||||
| Overall rating | Requires improvement | Good | Good |
References
References
- "Contact details - North West Ambulance Service NHS Trust".
- "Meet the board".
- "Annual Report 2018/19".
- "Where we are". North West Ambulance Services.
- (1 January 2016). "North West Ambulance Service loses contract to cover Cheshire". Chester Chronicle.
- (22 March 2019). "Northern Ambulance Alliance saves £1m through joint procurement of fleet management system". FleetNews.
- (26 January 2022). "Greener ambulances to join North West Ambulance Service fleet". Emergency Service Times.
- (20 February 2017). "Michelin CrossClimate+ rollout for North West Ambulance Service rapid responders". Tyre Press.
- (16 April 2010). "Paramedics get on their bikes". Manchester Evening News.
- (15 May 2023). "Cycle response ride the streets of Liverpool". North West Ambulance Service.
- Thomason, Neil. (27 February 2017). "Ambulance service looks to save millions by leasing BMW i3 electric vehicles".
- (21 September 2022). "NHS rolls out Electric vehicles across North West". News & Star.
- (21 September 2022). "Award-winning mental health team benefits from new green addition". North West Ambulance Service.
- (17 May 2023). "Macclesfield: Ambulance leads the way in electric vehicles". Macclesfield News Nub.
- "North West Ambulance Service NHS Trust - Where we are".
- (31 July 2017). "New home for Merseyside Ambulance staff".
- "VIDEO: Take a look inside Lancaster's new community fire and ambulance station".
- "Fire and ambulance services teaming up in new station".
- (10 December 2014). "North West Ambulance Service gets mixed Care Quality Commission report". BBC News.
- (19 January 2017). "North West Ambulance Service NHS Trust: Quality Report". [[Care Quality Commission]].
- (27 November 2018). "North West Ambulance Service NHS Trust: Quality Report". [[Care Quality Commission]].
- "Provider: North West Ambulance Service NHS Trust". [[Care Quality Commission]].
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