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IWantGreatCare

Field	Value
name	iWantGreatCare.org
type	Healthcare IT
founder	Dr Neil Bacon
location_country	United Kingdom
industry	Monitoring patient experience
homepage

IWantGreatCare is a service which allows NHS and private health care patients to rate individual GPs, hospital doctors and nursing staff on the care that they provide.

Launched in July 2008, the service was founded by Dr. Neil Bacon. The controversial launch evoked outrage from many UK doctors and NHS professionals, against a poor system of collecting feedback on the care they provide to patients.

Bacon is a commentator on e-health and patient feedback. In June 2012, he formed part of a UK delegation invited to Washington for the Health Datapalooza, a US health data forum attended by UK health secretary Andrew Lansley, US President Barack Obama and Jon Bon Jovi. The discussion centred on how the two countries can work more closely to make health data a driver for innovation, economic growth and most importantly, better care for patients.

The concept of patient feedback on their experience of care is far less controversial than it once was and the NHS now routinely asks all patients for feedback. As well as being a service for the public, iWantGreatCare supports organisations to collect and analyse patient feedback.

The iWantGreatCare website now contains over 6m reviews left by patients and is the only independent and open review platform that allows patients to rate and review their care.

Activity

In January 2010, the iWantGreatCare service enabled doctors to create and edit their own profiles to gather patient experience, and started to allow dental patients to rate and comment on their dentists.{{cite web |access-date = 2009-11-30 |archive-url = https://web.archive.org/web/20111002150412/http://www.dentistry.co.uk/news/news_detail.php?id=2405# |archive-date = 2011-10-02 |url-status = dead

In 2012, iWantGreatCare announced that it had initiated a service for the Terrence Higgins Trust to help HIV patients find sympathetic doctors and other health care professionals.

In November 2013, the company announced a partnership with the NHS Alliance to set up a service which allows patients to rate and review doctors, hospitals and GP practices, and provide the Friends and Family Test which all GPs will be required to provide to NHS England from December 2014.

References

Campbell, Denis. (13 July 2008). "Doctors rage at being rated online". The Guardian.
"Official website of IWantGreatCare".
(25 June 2012). "Open data: linking Barack Obama, Andrew Lansley and Jon Bon Jovi". The Guardian.
http://www.thehivsupportcentre.org.uk/2012/patient-generated-resource-for-those-living-with-hiv/{{dead link. (April 2017)
(22 November 2013). "NHS Alliance forms partnership with iWantGreatCare". national health executive.

Wikipedia Source

This article was imported from Wikipedia and is available under the Creative Commons Attribution-ShareAlike 4.0 License. Content has been adapted to SurfDoc format. Original contributors can be found on the article history page.

national-health-service review-websites

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