David Segal (journalist)

The Haggler

Until June 11, 2017 Segal authored the bi-weekly "The Haggler" column in the Sunday edition of The New York Times, in which he printed and attempted to resolve reader-submitted letters about plights in customer service. His column covered companies such as Sears, Apple, Samsung, and many others. It was generally written in a semi-third person style, in which he referred to himself as "The Haggler" rather than "I". His interventions were generally successful.

Writing

David Segal has written pieces for The New York Times about technology and business topics including search-engine optimization and SEC-related fraud. He was one of a team of New York Times reporters who won the 2013 Pulitzer Prize for Explanatory Reporting for a series of 10 articles about the business practices of Apple and other technology companies.

Segal's December 2010 story about a Brooklyn-based online eyeglass seller, Vitaly Borker, who manipulated his site's Google search ranking through negative publicity received attention from the media and prompted Google to alter its algorithms.

Before joining the New York Times in 2008, Segal worked for 14 years at The Washington Post, four of them spent as the paper's pop music critic and four others as the paper's Style section correspondent in New York City. At The Post, Segal wrote a profile about a British man who sued Wilco for using sounds he'd recorded in the band's album Yankee Hotel Foxtrot. This profile was later published in Da Capo Best Music Writing 2005.

Segal was an editor at The Washington Monthly in 1993 and 1994 and remains a contributing editor for the magazine. Since 2004, he has also contributed stories to the radio show This American Life.

References

References

1. "City University Television » The Open Mind » In Conversation with a Reporter". Cuny Tv.
2. Creamer, Matthew. (2011-02-18). "The Week's Best Media Writing — Scientology, SEO and More | Media — Advertising Age". Adage.com.
3. Vega, Tanzina. (2010-03-13). "Thank You Haggler! - Video". The New York Times.
4. Segal, David. (13 October 2012). "Running in Place, Before the Treadmill Ever Arrived". The New York Times.
5. Segal, David. (23 June 2012). "Apple's Retail Army, Long on Loyalty but Short on Pay". The New York Times.
6. Segal, David. (13 February 2010). "One Compliment, but Two Complaints". The New York Times.
7. Segal, David. "The Haggler — The New York Times". The New York Times.
8. Segal, David. (22 September 2012). "Blowing the Whistle on Online Returns". The New York Times.
9. Segal, David. (27 October 2012). "Summoning the Power of the Crowd". The New York Times.
10. Segal, David. (12 February 2011). "The Dirty Little Secrets of Search". [[The New York Times]].
11. Segal, David. (22 August 2010). "In S.E.C. Fraud Suit, Texas Brothers Stand Firm". The New York Times.
12. "The 2013 Pulitzer Prize Winners - Explanatory Reporting". Pulitzer.org.
13. (15 April 2013). "2013 Journalism Pulitzer Winners". New York Times.
14. Segal, David. (26 November 2010). "A Bully Finds a Pulpit on the Web". The New York Times.
15. Sullivan, Danny. (28 November 2010). "Google's "Gold Standard" Search Results Take Big Hit In New York Times Story". Search Engine Land.
16. Wemple, Erik. (2008-11-17). "Post's Segal to NYT - City Desk". Washingtoncitypaper.com.
17. (2004-08-03). "The Shortwave And the Calling". washingtonpost.com.
18. editor, J.T. LeRoy, guest editor ; Paul Bresnick, series. (2005). "Da Capo Best Music Writing 2005 : the year's finest writing on rock, hip-hop, jazz, pop, country, & more". Da Capo Press.
19. "About".
20. "David Segal". This American Life.